Shipping policy

Shipping Policy

 

Orders placed via Amazon

Kichology products purchased through the "Buy on Amazon" links on this site are sold and fulfilled by Amazon (Fulfilled by Amazon). Shipping options, delivery times, tracking, and shipping fees are determined by Amazon at checkout. Prime members receive free and fast shipping on eligible items. For any questions about the status of an Amazon order, please check "Your Orders" in your Amazon account or contact Amazon Customer Service.

 

Orders placed directly with Kichology

For wholesale, med-spa, and other orders placed directly with Exyllbio Corporation (Kichology), orders are processed within 2-3 business days (Monday to Friday, excluding holidays). Once shipped, you will receive a confirmation email with a tracking number. Standard delivery within the United States typically takes 3-7 business days. International delivery times vary by destination and carrier.

 

Shipping fees and customs

Shipping fees for direct orders are calculated at checkout or quoted on your invoice. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

 

Damaged or lost packages

If your package arrives damaged or has not arrived within the expected delivery window, please contact us at exyllbio@gmail.com with your order number and we will help resolve the issue as quickly as possible.

 

Contact

Exyllbio Corporation (Kichology)

Email: exyllbio@gmail.com