FAQ
Straight answers, no fluff. Can’t find yours? Email exyllbio@gmail.com.
Buying
Where do I buy Kichology?
Every product on this site links to our official Amazon listing. Orders are sold and shipped by Amazon — Prime shipping, A-to-z Guarantee and Amazon’s easy returns apply.
Available on Amazon US, Amazon Canada and Amazon Australia.
How do I get the secret code?
Join our email list on the Secret Code page. You’ll receive a 20% Amazon promo code for your first Kichology serum, plus a link that applies it at checkout.
Do you ship outside the US?
Through Amazon, yes — the listings are live on Amazon.com, Amazon.ca and Amazon.com.au. For other countries, contact us and we’ll tell you the fastest route.
Do you sell to clinics and estheticians?
Yes. Med-spas, dermatology clinics and estheticians can request wholesale and back-bar pricing on the For Professionals page.
Products
Where are your products made?
Formulated and manufactured in Korea, in a lab we work with directly. Every active is listed with its concentration on the product page — no “trace amount” tricks.
Are the concentrations real?
Yes. 10,000ppm (1%) GHK-Cu copper peptide, 100ppm EGF, 6% tranexamic acid — those are the actual doses in the bottle, and they’re printed on the label. If a number isn’t on the label, we don’t claim it.
Are they fragrance-free?
Yes. No added fragrance or essential oils. Our formulas are built for reactive skin first.
What is your “FA-safe” standard?
We leave out the fatty acids and oils that commonly feed fungal-acne (Malassezia) flare-ups — lauric, myristic, palmitic and stearic acids and mineral oil — and use squalane instead where an emollient is needed.
Can I use them after laser, microneedling or a peel?
Our copper peptide and EGF products are designed for post-procedure recovery. Start once the skin surface has closed — typically 2–3 days — or when your clinician gives the go-ahead. Skip acids and brighteners (TXA, BRIGHT124) until the skin is fully calm.
Can I use them while pregnant or breastfeeding?
We don’t use retinoids or hydroquinone, but please check with your doctor before adding any active skincare during pregnancy or breastfeeding.
Are your products tested on animals?
No. We do not test on animals.
How long does a bottle last?
A 30ml serum used twice a day typically lasts about 6–8 weeks. Creams last a little longer.
Orders & returns
How do returns work?
Because orders are fulfilled by Amazon, returns and refunds go through Amazon’s standard process — open Your Orders on Amazon and choose the item. See our refund policy for details.
My package is late or damaged.
Contact Amazon Customer Service first — they can reship or refund immediately. If you need help from us, email exyllbio@gmail.com with your order number.
